Terms & Conditions

By placing a booking with us (the property owner) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.

To place a booking with us the lead guest must be at least 16 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.

To secure any booking we require full payment in advance. Payments can be made online using debit / credit card. Payments must be 'cleared funds' before a booking can be confirmed. Refunds are only refundable under the conditions set-out here within.

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance or using threatening behaviour towards other guests or staff. Any guests staying with young children must accompany the children at all times.

Check-in & Check-out

Guests must check-in and check-out by the times stated below to allow additional cleaning measures for the safety and comfort of the following guests. Failure to do so may incur a charge. Guests are provided with keycodes for the guest entrance and individual room and are required to keep these on their person for the duration of the stay and not pass on to any other persons.

  • Check-in by: 15:00 on day of arrival

  • Check-out by: 10:00am on day of departure

Cancellation, Returned Deposit & Non-Arrival Conditions

Guests who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions;

  • Cancellation made 15 days or more in advance of arrival date = Full deposit refund

  • Cancellation made 14 days or less of arrival date = 50% of deposit refund

  • Cancellation made 48hrs or less of arrival date = No refund issued, full amount of booking due. Exceptions - see Covid-19 policy below.

Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control (including amendments to government lockdown restrictions or Covid-19 related safety issues) and that our liability to you is limited to the refund of any payment already made.

Covid-19 Policy

We have completed a Covid-19 risk assessment in accordance with government recommendations and have put additional cleaning, sanitising and anti-viral processes in place as well as 2m social distancing measures that guests will be required to adhere to at all times in the communal areas.

Guests will be required to inform the property owners if they are displaying any symptoms of Covid-19 (fever/temperature, repetative cough, loss of sense of smell/taste) 24 hours prior to the first day of their booking. Guests who are symptomatic can request a full refund, or may modify their reservation for a later date without any modification fees (subject to availability and applicable rates and conditions).

Should guests develop symptoms of Covid-19 during their stay they should immediately self-isolate where they are to minimise any risk of transmission and inform the management who will assist them in accordance with the following government guidance:

“Guests are required to return home if they reasonably can using private transport, but only drive themselves if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel), their circumstances should be discussed with an appropriate health care professional. Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. Once the guest has returned to their main residence, they should continue to follow the government guidance on self-isolation, household isolation and social distancing.” If the guest cannot return home, the guest will be expected to pay all costs.

WiFi Fair & Appropriate Usage Policy

WiFi internet access is provided. Guests accept to use this access to the internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

The internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.

Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs.

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged. The property owners cannot accept responsibility for any guest’s items lost, stolen or damaged whilst on the premises.

Smoking

Smoking of any tobacco or vaping products including is prohibited throughout the property.

Pets & Service Dogs

We do not accept pets throughout the accommodation.

Parking

Parking scratch cards are available to purchase at the point of booking for street parking in areas marked as ‘W Zone’ and should be filled out according to the instructions. There is temporary parking (1 hour) available on Skinner Street for guests to unload/load their cars on arrival/departure.

The property owners cannot accept responsibility for any fines incurred through incorrect usage of scratch cards or failure to adhere to parking regulations.

Your Personal Details & Privacy

We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).

Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy which you can read here.

You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.

Our Right To Cancellation

We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.